The interchange hub is the gateway to the city, and is a critical element in developing a sustainable and efficient public transport system. This publication presents ideas for improving interchanges by enhancing the quality of the journey experience for passengers. It draws upon international best practice and explains how ease and speed of mode transfers, coupled with the availability of amenities and user facilities, can make a journey more enjoyable. The lessons and innovations presented here may be used for designing the next generation of interchange hubs in the People's Republic of China.
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