The Art of Hospitality Implementation Guide

Engaging worship and intentional follow-up processes are important, but what compels guests to return to our churches is the warmth of our welcome and hospitality that goes beyond their expectations.


The Art of Hospitality, a new comprehensive program developed by hospitality experts from the United Methodist Church of the Resurrection, promises to guide a local church in exactly what the program’s title implies: the artform of creating radical hospitality that infiltrates the heart and culture of the entire church. Complete with techniques and strategic planning throughout, The Art of Hospitality will effectively change how you do church, leaving guests surprised, delighted, and eager to return.

The Implementation Guide contains step-by-step implementation strategies for leadership and teams tasked with developing and leading hospitality ministry.

Additional components purchased separately include:


The Art of Hospitality: A Practical Guide for a Ministry of Radical Welcome Book: Loaded with key principles and methods honed by hospitality experts Debi Nixon and Yvonne Gentile in their work at The Church of the Resurrection, this guide is designed to engage staff across all ministry areas in creating a common language around the ministry of welcome.


The Art of Hospitality: Implementation DVD: A supplemental DVD to accompany Implementation with visual training in all areas of hospitality.


The Art of Hospitality: Companion Book: Three-chapter book for the congregation as a whole or small groups to coincide with a sermon series in order to prepare the hearts and minds of the people in the pews.
This compelling and practical program has been created by two hospitality leaders with credentials to claim their expertise: Debi Nixon is the Executive Director of ShareChurch, and Yvonne Gentile is the Senior Director of Guest Connections at The United Methodist Church of the Resurrection—the largest United Methodist Church in the United States with more than 22,000 members and 13,000 average weekly attendees across its campuses.