Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
Pages: 432
Category: Företagande & Management
e-ISBN: 9781040180549
Shipping weight: 1.2 kg
Ships in: 1-2 days
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