Før Memmo var notatene mine spredt overalt i PDF-er. Nå samler et arbeidsområde alt på ett sted – jeg ser akkurat hva som gjenstår å studere.
Recipient of the NCA Organizational Communication Division's Outstanding Textbook Award 2023
A unique textbook for students or professionals across a range of disciplines offering a novel approach to conflict communication
Communication for Constructive Workplace Conflict describes how daily human behavior and communication can contribute to collaborative conflict management in any organization. Using the LEARN (Listening, Engaging, Acknowledging, Rapport, and Nurturing) communication framework, this practical textbook explains, analyzes, and critiques a range of individual responses to workplace friction, offers evidence-based communication strategies for effectively managing conflicts, and promotes a philosophy that builds an environment that invites active participation rather than avoidance and silence.
Designed for courses teaching organizational communication and conflict management, Communication for Constructive Workplace Conflict draws directly from the author’s 25 years of experience performing conflict research in numerous corporations, hospitals, public agencies, multi-sector laboratories, and non-profit organizations. Following the intuitive LEARN model, readers are provided with the theoretical and empirical support for managing conflicts as they emerge and creating an environment for more productive conflict in real-world scenarios. Throughout the text, concise and accessible chapters integrate key literature from disciplines including Communication, Management and Negotiation, Political Science, Psychology, and Public Administration to illustrate the impact the larger organizational context has on communication, conflict, and the social environment within organizations.
Featuring timely discussion of the impact of social distancing due to the COVID-19 pandemic and the roles of social media and online dispute resolution, Communication for Constructive Workplace Conflict is an excellent textbook for upper-level undergraduate and graduate students new to the field of conflict studies or organizational communication, a valuable supplement for students of management, organizational psychology, and public administration, and a useful reference for professional mediators, consultants, trainers, and managers.
Før Memmo var notatene mine spredt overalt i PDF-er. Nå samler et arbeidsområde alt på ett sted – jeg ser akkurat hva som gjenstår å studere.
Memmos sammendrag er gull før eksamen. Jeg slipper å lese 800 sider to uker før – bare det viktigste.
AI-chatten har reddet meg kvelden før eksamen mer enn én gang. Jeg bare spør til jeg forstår – slipper å vente på svar i en studiegruppe.
Quizene treffer akkurat det jeg trenger å vite. Memmo holder styr på hva jeg sliter med – så jeg øver bare på det som er verdt det.
Flashcards med repetisjon over tid er magi. Memmo vet når jeg er i ferd med å glemme noe og viser det igjen.
AI-podkastene er min favoritt. Jeg lytter på vei til skolen og får en repetisjon uten å sitte foran en datamaskin.
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