Emotional Labor and Crisis Response

Emotional Labor and Crisis Response

Auteur: Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci
Uitgever: Taylor & Francis
Editie: 1
Publicatiedatum: 2014
ISBN: 9780765625182

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The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

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