The Basics of Process Mapping

The Basics of Process Mapping

Auteur: Robert Damelio
Éditeur: Taylor & Francis
Édition: 2
Année de publication: 2011
ISBN: 9781138431720

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This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

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