Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.
Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:
The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case.
Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.
Paga fácilmente con tarjeta, Klarna, Apple Pay o Google Pay. ¿No estás contento? Siempre tienes 14 días de garantía de devolución. Lee más en nuestros términos. Si tienes preguntas, escríbenos a hello@memmo.org.
Memmo hace que estudiar sea más fácil, estés donde estés. Aquí tienes tus libros de texto y herramientas de estudio inteligentes en un solo lugar: resúmenes, quizzes, podcasts y flashcards. Y también a Ted, tu compañero de estudio que responde a todo lo que te preguntes. Más de 50 000 estudiantes ya estudian aquí. Está hecho para que aprendas más rápido y te estreses menos.