MANAGEMENT ISSUES IN SOCIAL SERVICES

This edited volume — a collation of workshop discussions and papers presented by social service leaders — seeks to highlight good management skills that aid in the delivery of cost efficient, effective and accountable services amid an expanding social service sector.

Selected social workers and social service leaders from Asia, in particular ASEAN, attended the workshops to learn and share their experiences in their own communities with Singapore social work and service practitioners. Such cross-border exchanges facilitated ideas on social challenges related to the management of social services. Major key management issues, such as organisational review and change, financial resources management, evaluation of service outcomes and stewardship, have been identified, presented and discussed.

Contents:

• Preface
• About the Editor
• About the Contributors
• Conduct of Organizational Review: Challenges for Organizational Change and Development (S Vasoo)
• Data Management and Analysis in Social Service Sectors (Leong Chan-Hoong and Angelica Ang Ting Yi)
• Measuring the Social Impact of Programmes (Leong Chan-Hoong and Angelica Ang Ting Yi)
• Board's Role in Financial Stewardship for Charities (Isabel Sim and Ang Hao Yao)
• Some Challenges in Managing Volunteers and Enhancing Their Participation in the Social Service Sector in Singapore (S Vasoo)
• Strategy and Implementation Success for Non-Profit Organizations in Times of Crisis (Vincent Ng Chee Keong)
• Conclusion: Stewardship in Management of Non-Profit Organizations (S Vasoo)
• Author Index
• Subject Index

Readership: Social work researchers and professionals in the sectors of social service, healthcare and community development.