IT4IT™ Foundation study guideEdition 1

This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification. This Study Guide is excellent material for: • Individuals who require a basic understanding of the IT4IT Reference Architecture • IT Professionals/Practitioners who are responsible for delivering services in a way that is flexible, traceable, and cost-effective • IT Professionals who want to achieve a higher level certification in the IT4IT Certification Program (expected in 2017) in a stepwise approach A prior knowledge of IT service management is advantageous but not required. While reading this Study Guide, the reader should also refer to the IT4IT documentation available at www.opengroup.org/it4it