RETHINKING QUALITY

Rethinking Quality provides a thorough exploration of modern and innovative Quality Management (QM), delving into the processes and thinking required throughout the business value chain. The best and most agile quality practices in performance, particularly in production, trading, service, and information, are presented and interpreted.

Beginning by renegotiating and extending how we think about QM, this text teaches the reader about modern developments and trends within this field. Topics such as Integrated Management Systems (IMS), Total Quality Management (TQM), the European Foundation for Quality Management (EFQM) excellence model, the Cost of Quality (CoQ), Service Quality Management (SQM), Quality Management Systems (QMS), and Artificial Intelligence (AI) are all evaluated. The book employs industry examples and case studies to reveal a diversity of opportunities for QM methodologies and principles. QM tools and concepts are consistently explained in ways tailored towards practical application and understanding.

This is an ideal guide for professionals and practitioners seeking to incorporate QM concepts into their own practices to gain a competitive advantage. Students, educators, and researchers will also find this book useful for its unique academic depth.

Contents:

• A New Approach Towards Quality and Quality Management
• Developments and Trends in Quality Management
• Agility and Agile Leadership in Quality Managemen
• Integrated Management Systems
• Total Quality Management
• Quality Management as Part of Corporate Strategy
• Quality Management as Driver and Value Impulse Across the Value Chain
• EFQM Quality Excellence Model
• Lean Management and Kaizen as Part of the Quality Management System
• Cost of Good and Bad Quality
• Quality on the Supply Side
• Quality Management in Operations
• QM on the Demand Side
• Service Quality Management
• Extended Realities in QM
• Data Analytics and Big Data Management in Quality
• Seven Quality Management Tools (Q7)
• Seven Management Tools (M7)
• Problem-Solving, Process, and Idea Creation Tools
• Creativity Tools in Quality Management
• Quality Management, Industry 4.0, and Industry 5.0
• Future Outlook of Quality Management

Readership: Practitioners/Professionals in business management, Entrepreneurs; Managers in charge of sustainability issues; Advanced Students of Business Administration and neighboring disciplines.