The classic resource for effective mediation - now fully updated and expanded
The popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict.
Starting with a new chapter on assessing conflict and bringing people to the table, it explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution-deciding on topics, reviewing options, and testing agreements. The "Toolbox" section then details the concepts and skills a mediator needs in order to:
- Understand the Conflict
- Support the people
- Facilitate the process
- Guide decision-making.
The Mediator's Handbook 's emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices.
Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees or teams.
Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals.
Paga facilmente con carta, Klarna, Apple Pay o Google Pay. Non sei soddisfatto? Hai sempre 14 giorni per il rimborso. Leggi di più nei nostri termini. Per qualsiasi domanda, scrivici a hello@memmo.org.
Memmo rende lo studio più facile, ovunque tu sia nel mondo. Qui trovi i tuoi libri di testo e strumenti di studio intelligenti, tutto in un unico posto: riassunti, quiz, podcast e flashcard. E poi c'è Ted, il tuo compagno di studio che risponde a ogni tua domanda. Oltre 50.000 studenti studiano già qui: è stato creato per aiutarti a imparare più velocemente e a stressarti meno.