This book unpacks the role of memorials as artifacts of post‑crisis communication.
Drawing on real‑life cases from around the world, this book exemplifies how emotion affects crisis communication and how memorials could be used to help people cope with the trauma of a crisis. Situating crisis communication in the context of Public Relations, this book examines how organizations can communicate more effectively and proposes ways to enhance the well‑being of victims and non‑victims by means of ethical post‑crisis communication. The author integrates the study of memorials in other disciplines with a specific focus and application in crisis communication, discussing the importance of internal crisis communication for both organizations and employees. Presenting and critiquing existing post‑crisis communication rhetoric, this volume proposes ways to enhance ethical communication with care to facilitate healing for stakeholders affected by a severe crisis.
This book will be of interest to students and researchers in Crisis Communication, Organizational Communication, Public Relations and Strategic Communication.